Importance of Transparency
- If there’s a void, there’s a story – someone will create their own story
- Importance of transparency – ego and individual career should be secondary to community need and communication
- No ever said “you’re telling me too much truth!” – you can’t over-communicate
- Keep what you’re going towards in mind because it will make the journey easier
Transition phases during Change
· Recognize Endings and losses –
o
have to leave room to examine those feelings and
acknowledge them (ex. loss of office space, loss of people or sitting next to others)
o
giving up parts of their positions that they
found fulfilling and loved – validating people’s reality is important. Listen.
It’s a process. Be patient.
o
Make it a safe place at an appropriate time for
your staff.
o
Facilitate connections.
·
Wandering in the wilderness
o
Time between what was and what will be
o
Period of high anxiety and low energy. Low productivity and efficiency
o
Mixed signals – changing of responsibiltiies,
confusion on decision making
o
Resignations and retirements – have to learn to
work with new people; exacerbate anxiety
o
Reduced sense of competence
o
What’s a manager to do? Keep listening. Keep providing information on WHY. Keep building bridges. Mantra – It takes a year to go through,
transition, accept, and work out this kind of change
·
A new beginning
o
Making the Emotional commitment to the new way
Parting Note:
Being a good leader isn’t about being the loudest voice in
the room – quiet leadership, listening, guiding, is just as important as being
loud and assertive
